Welcome to FAQ

Payment Methods

Select your preferred payment method effortlessly during the checkout process.

• We proudly facilitate secure transactions for both local and international customers through major credit cards (such as Visa or MasterCard) and PayPal.

Please note that an additional exchange fee may apply if your currency differs from US dollars. Our commitment is to provide you with a seamless and secure payment experience, ensuring your satisfaction.

Return and Refund Policies

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer 100% refund.
• Timing: we have a 7-days Return & Exchange Policy, since the day the item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
• For returns, please email info@mapleraccoon.com with the subject 'Returns' and include your order number, name, and the reason for the return.
• Seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items unless the item is defective.
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
   

Kindly allow 2-3 weeks from the time you mail your return for processing. We will notify you via email once the process is complete. Regrettably, exchanges are not available; items can only be returned for a refund. Should you desire a replacement item, we invite you to place a new order through our online platform.

Shipping Destinations:

We take pride in offering worldwide shipping. Should you encounter any errors or issues, please feel free to reach out to our dedicated customer support team for swift assistance.

Shipping Times:

• Maple Raccoon now utilizes an expedited special shipping line to enhance your shopping experience, ensuring the safe delivery of your order.
• Upon order placement, the handling time is within 3 business days.
• All orders are directly shipped from our factories in Hong Kong and Shenzhen, China.
• Typically, orders take 5 to 15 business days to be delivered, with variations based on location, shipment method, and other factors.

Nevertheless, we appreciate your understanding.

Shipping Cost:

• Orders over $35(USD) qualify for free shipping.
• For orders under $35(USD), shipping charges apply based on your chosen delivery method and country. The full price will be displayed at checkout.